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POLICIES

Return/Exchange Policy

Due to the handmade & custom nature of the majority of our items, we do not allow returns or exchanges. If there is a problem with your order, please contact us immediately, so we can rectify it for you.  We will always replace or exchange any item that is determined to be a manufacture defect.   Email: info@lesquelet.com

We provide detailed descriptions & photos to better help you make your purchasing decision. If you would like more information or visuals, please email us, we are happy to provide you anything you need!

We do not accept any returns or exchanges on any Vintage or Antique items.  They are sold in as-is condition. Any imperfections are noted on item description.

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SHIPPING

Domestic Shipments

  • Domestic orders ship via UPS Ground, USPS First Class, or USPS Priority Mail. We only offer Express or Overnight shipments by request.  Email us if you are looking to have your order expedited. Handmade items may not be available for expediting.
  • Flat Rate Shipping within US: Orders from $1-$29.99 ship for $5.95 / Orders $30-$74.99 ship for $9.95 / Orders from $75-$194.99 ship for $14.95 / Orders from $195-$399 ship for $19.95 / Orders over $400 receive complimentary shipping.
  • Orders typically ship within 1-7 business days. We ship Tuesday - Friday excluding holidays. Please bear in mind, we are a very small operation, but we do work as quickly as we can to ship in a timely manner.
  • Many handmade items have a 2-3 week lead time, please be sure to read item descriptions thoroughly, as they will highlight the lead time for that specific items.  Please email us if you would like additional stock information.
  • All DellaMorte & Co products have a 2-3 week lead time as most of these items are made to order. Most Shipments are shipped out of Los Angeles County, California, USA. DellaMorte & Co. orders are shipped from both New Jersey & Los Angeles. Check listing details for in-stock status.

  • If your item is a gift, please contact us if you wish to add a note. Gift-wrap can be added for an additional charge.

  • All orders are professionally packaged to insure safe arrival of your order. 
  • We get tracking on EVERY order & promptly email it to you upon shipment of your order. Delivery Times Are Approximate & Can Vary by your Physical Address.  You will receive an email when your order ships with your tracking number. 
  • If you created an account at time of purchase, you can login to your account, click on your order number, and click on your tracking number to easily track your package.

UPS Estimated Delivery Time:
-UPS Ground 1-5 Days 

USPS Estimated Delivery Time:
-USPS Priority Mail 2-3 Days 
-USPS First Class Mail 2-3 days

International Shipments

  • We ship Internationally! Please note real skulls & bones can not be shipped internationally at this time.
  • International orders ship via the United States Postal Service’s (USPS) First-Class Mail International or UPS Worldwide.
  • Average delivery time is 1-4 weeks (in addition to item creation lead time if handmade), but can be quicker or slower depending on the destination and/or local customs and postal service.
  • International packages can be tracked at USPS.com or UPS.com
  • L’esquelet does not charge customs fees and is not responsible for reimbursement of any import duties and taxes which may be levied once the package reaches the destination country. 
  • We do get tracking on every order, and insurance on all package over $100. In the event there is a shipping error, we will do our best to work with you to get it resolved.
  • If you created an account at time of purchase, you can login to your account, click on your order number, and click on your tracking number to easily track your package. 

Please Feel Free to Email Us with Any Questions: info@lesquelet.com

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Handmade Lead Time

Due to the handmade nature of many of our items, occasionally items take slightly longer than normal. Lead times listed are approximate, and we do our best to stay within them. Listings are individually noted with appropriate creation times. Please feel free to email us for an order update at any time. You will receive a shipment confirmation email containing tracking information as soon as your order has shipped. If you need a handmade item quickly, please email us, and we will work with you to accommodate.  In the event an item is taking longer than usual, we will be in communication with you regarding the status, and will promptly notify you upon shipping. 

Payment Types

Our website accepts all major credit cards & PayPal to process payments.

Phone Orders

To place a phone order: 424-777-3228.  If we are unable to answer, please leave a voicemail with: Your name, phone number, shipping address, and items you wish to purchase with any size and/or color specifications. We will promptly return your call and confirm your order as well as collect payment. All phone orders must be paid with a credit/debit card or Paypal.

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Sourcing 

All specimens, skulls, and natural history items are ethically & legally sourced. We do not harm animals, we love animals, and view specimens as a way to treasure them in their afterlife. All of our animal bones, skulls, and specimens are ethically sourced, meaning the animals are not killed to be sold.  Many of the specimens come from ranches and farms where the animals are found dead, or died in their possession. Bones and Skulls are all sourced inside the United States. 

Our Lucite specimens are all imported from China.  Here is a statement from our supplier in China regarding sourcing: "All specimens are inspected by US Fish and wildlife under our license. Most of the creatures with the exception of the Scorpion and Spiders are part of an eradication program in China. The Scorpions and Spiders are farm raised (for pharmaceutical mostly). All are humanely euthanized, before being sealed in Lucite."  - If you have any questions pertaining to sourcing of animal products, please free to email us at any time.

All of the Butterflies and insects used in our framed shadowboxes have been raised on natural cruelty free tropical farms around the world. These educational farms, aviaries, and co-ops provide a real source of income for native people who would otherwise have to sell trees off of their land or raise cattle which are both ecologically disastrous. Tropical insects are important members of these fragile ecosystems. If their natural habitats are allowed to disappear, then they to will vanish forever. Everything possible must be done to preserve them.